Change can be anything. That’s part of what makes it so complex, and why people may hesitate to embrace it—or may even fear it. But leaders who master the art of navigating change can create high-impact opportunities to support learners and achieve critical business goals even during times of volatility. How prepared are you to navigate the nuances of change and help your organization thrive?
Find out by listening to the next episode of our Learner Experience Evolution podcast, which follows Dr. Kate Worlton-Pulham, Director of Strategic Solutions at AllenComm, and Becky Muller, General Manager of Learning Experience for Delta Reservations. They discuss Delta’s innovative approach to training and change management, particularly in the wake of the COVID-19 pandemic. They also share fresh insights into what it means to create training that empowers learners, harnesses creativity, promotes adaptability, and measures performance to inspire lifelong learning and growth.
Takeaways
- Lifelong learning is essential for professionals in the industry.
- Delta focuses on customer-centric training for specialists.
- Successful change management empowers employees with skills and confidence.
- Training should be continuous and adaptable to evolving needs.
- Creativity is essential in navigating large-scale changes.
- Virtual training can be as effective as in-person training.
- Measuring success is crucial for learning initiatives.
- Collaboration with leaders enhances measurement strategies.
- Trusting learners leads to quicker proficiency.
- A supportive environment is key to managing change.
About Becky Muller, General Manager — Learner Experience, Delta
Becky Muller is a seasoned Talent Development Leader with over 15 years of experience in management, leadership development, and scalable learning programs. Currently serving as a General Manager – Learner Experience at Delta Air Lines, Becky has a proven track record in leading teams who design award-winning training initiatives that accelerate onboarding, foster leadership growth, and drive operational efficiency across large-scale organizations. Becky’s expertise lies in bridging the gap between technical and non-technical teams, bringing a data-driven approach to enhancing learning effectiveness. She has led strategic cross-functional projects that impact business performance, partnering with departments like finance, operations, and supply chain to deliver high-impact training solutions. Known for her people-first leadership style, Becky has successfully built and led high-performing teams that drive continuous improvement, foster employee engagement, and elevate organizational excellence. In addition to her role at Delta, Becky has been a mentor in the Pathbuilders’ PERCEPTA® program, supporting the development of high-potential women leaders from prominent organizations. Her educational background includes a Bachelor of Science in Business Management and Six Sigma Greenbelt certification for Operations, underscoring her commitment to excellence and process improvement.
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