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Learning Solutions for the High-Tech Industry

The high-tech industry is characterized by rapid change—including organizational mergers, new product introductions, and a continually expanding workforce. Due to emerging technologies and ongoing innovation in software and hardware, many companies need programs to develop technical skills. Rapid growth in this sector has also resulted in increased needs for leadership and interpersonal skills 

Often, there is a combined need for both technical and interpersonal skills. For example, those who aren’t engineers, such as the sales team, may need to communicate the value of complex technical products or services to customers. Over the last few years, this industry has also experienced a growing need for compliance training—as concerns over privacy, transparency, and youth safety are being prioritized.  

AllenComm has worked with the high-tech industry for decades and is uniquely suited to meet the types of needs and the context of these organizations. 

What Experience Has Taught Us

  • We know how to work with technical content. We are committed to taking full advantage of time with subject-matter experts. We have processes to ensure we gather the content we need at the right level of detail for the learner audience.  
  • We bring complex concepts to life. Our creative team uses AR/VR, animation, 3D illustration, and the full spectrum of media to render difficult subject matter in formats that enable learning. We can simulate software, provide skills practice, and measure performance.  
  • We tailor our process to suit the unique needs of tech companies. Often, technical training is being concurrently developed with new tools or processes in the organization. We have the experience to anticipate when to work ahead and when to hold off to avoid unnecessary rework.  

Case Study

HP

We work with several of the world’s top tech organizations—cloud services companies, social media companies, software companies, and more. We have worked with HP on a number of initiatives—brand training, technical training for their sales team, and training on the customer experience.  

View case study

Developing Future-Ready Employees in High Tech

High-tech companies that invest in training understand the importance of keeping up with current industry trends. Ensuring that employees are familiar with the latest products, knowledge, and strategies is essential in an industry driven by innovation. 

High-Tech Industry Needs

Investing in training helps high-tech organizations bridge skill gaps, enhance security, drive innovation, align messaging, and maintain a competitive edge in a rapidly changing technological landscape.

Organizational Needs

  • Emerging technologies in cloud computing, AI, cybersecurity, and data analytics 
  • Technical skills, including programming languages, DevOps, systems engineering, and application development 
  • Compliance with data privacy practices, ethical standards, and policies for social responsibility 

Learning Needs

  • Upskilling and maintenance of a highly specialized technical skillset  
  • Enhanced onboarding or boot camps to accelerate the acquisition of role-specific technical skills 
  • Development of interpersonal skills such as communication and collaboration 
  • Awareness and adoption of dynamic compliance standards 

Learning Solutions for the High-Tech Industry

Adapting training to meet high tech employees’ busy schedules will help motivate them to complete it. We have developed a variety of strategies to scale training for the needs of employees and designed custom learning programs to achieve the business goals of their organizations.

Learning Solutions

  • Engineering boot camp for intensive skills practice using a blended curriculum and personalized assessment
  • Gamification of customer use cases to build context and improve innovation 
  • Paired programming simulations, in which learners collaborate with a virtual expert 
  • Animated process simulations to show the full product lifecycle  

Learner Outcomes

  • Accelerate time-to-competency by 30 percent for onboarding, including upskilling on tech topics  
  • Increase the relevancy of learner roles and promote cross-functional thinking
  • Provide a safe space to practice 
  • Increase business acumen and big-picture thinking  

Creating a More Effective Onboarding Experience

In a fast-paced industry like high-tech where new employees are being added all the time, onboarding is key to successful integration into an organization. Given so much riding on it, creating the right onboarding experience can be a challenging undertaking—which is why so many companies look for outside assistance. This article discusses the pros and cons of hiring an onboarding consultant and what to look for in the selection process. 

Read the Article
“This training has been well received at all levels of our organization. We are getting feedback that this training takes the learner experience to the next level. Learners love the fact that they have the opportunity to interact with our customers earlier in their training journey. One of our main objectives was teaching our specialists to be resourceful, and this training does just that!”
HP

representative talent profile

instructional writer

Position(s): Lead or supporting writer
Years of Instructional Experience: 2+
Number of Completed Projects: 15+

Key Skills: Instructional Writing, Technical Writing, Instructional Design, Content Curation, eLearning Development, Curriculum Development, Course Authoring, Storytelling, Learning Assessment, Editing, Proofreading, AI Prompt Engineering

Media Skills: Use of stock media libraries

Strengths: Problem-Solving, Clear and Concise Writing, Tone and Style, Formatting, Consistency, Creativity, Communication, Active Listening, Research, Brainstorming, Collaboration, Attention to Detail, Adaptability

Career Highlights:

  • Scripted over 100 hours of learning content and supporting materials for different modalities for both US and global audiences  
  • Adapted writing style and reading grade level to suit design specifications and learner needs in several different industries (finance, healthcare, manufacturing, etc.) 
  • Used generative AI to supplement source content and to accelerate the writing process (without plagiarism) 

Technical Skills:

representative talent profile

learning experience designer

Position(s): Learning Experience (LX) Designer or Strategist
Years of Instructional Experience: 7+
Number of Completed Projects: 30+

Key Skills: Learner Experience Design (LXD),  Instructional Design, Learning Assessment,  Hybrid Learning, Learning in the Flow of Work, Project-Based Learning Methodologies, Cohort and Social Learning, Learner Experience Platforms

Media Skills: LX journey maps and representations of other interconnected or integrated learning strategies 

Strengths: Systems Thinking, Stakeholder Communication, Instructional Design Strategy, Learning Theory, Training Effectiveness

Career Highlights:

  • Designed personalized learner experience (LX) journeys for an organization of 30k (with 5 tiered tracks) 
  • Curated existing LXs that could be leveraged in new learning journeys for other roles, with measurement at key milestones to evaluate progress and success 
  • Wrote up the specifications for branching scenarios, question libraries, options for audio/visual media, and more, connecting each learner experience to a personalized journey 

Technical Skills:

representative talent profile

instructional media specialist

Position(s): Lead or supporting graphic designer, lead motion video artist
Years of Instructional Experience: 6+
Number of Completed Projects: 40+

Key Skills: Visual Design, Illustration, UX/UI Design, Storyboarding, Animation, Audio Engineering

Media Skills: Engaging illustrations, 3D models, character design, storyboarding, live-action and motion graphic video creation, audio recording and editing, client branding, and more to enhance media and create engaging touchpoints that resonate with learners 

Strengths: Brainstorming, Collaboration, Visual Communication,  Color Theory, Typography, Layout and Composition

Career Highlights:

  • Completed projects with extreme attention to fonts, colors, spacing, and more that ensured integrity with client branding requirements 
  • Designed and integrated media based on project-specific content that reflected the learner audience, established realistic learning environments, allowed for hands-on practice in virtual environments, and promoted diversity and engaging storytelling
  • Created quick-reference illustrations learners could access on the job to help them make fast, effective decisions   

Technical Skills:

representative talent profile

lms admin

Position(s): Admin or sub-admin for Learning Management System (LMS)
Years of Instructional Experience: 5+
Number of Completed Projects: 15+

Key Skills: LMS Configuration, User Management, Course Management, System Maintenance, Reporting, Data Analysis, System Integrations

Media Skills: Network and tech-stack diagrams to communicate system architecture and integration 

Strengths: Troubleshooting and Analysis, Learning Analytics, User Administration, Technical Proficiency, Documentation, Adaptability

Career Highlights:

  • Managed a curriculum of more than 1,450 course offerings in the LMS for more than 10,000 learners 
  • Uploaded, tested, and ensured the readiness of new and relaunched programs 
  • Created and maintained reporting workflows to meet stakeholder needs 
  • Provided on-demand support to the learning team to answer questions and promptly address concerns 

Technical Skills:

representative talent profile

learning project manager

Position(s): Learning project manager, project lead, or coordinator
Years of Instructional Experience: 5+
Number of Completed Projects: 35+

Key Skills: eLearning Development, Resource Coordination, Project Management (PMP Certified), Agile and Waterfall PM Methodologies, Budgeting and Forecasting, Scheduling, Quality Assurance

Media Skills: Visual reporting of project plans via Gantt charts and other standard formats

Strengths: Problem-Solving, Communication, Active Listening, Collaboration, Decision-Making, Attention to Detail, Adaptability, Time Management, Risk Management, Budget Management, Team Coordination and Delegation

Career Highlights:

  • Managed concurrent award-winning projects without missing deadlines or wasting resources 
  • Completed several projects earlier than the expected timeline and under the anticipated budget 
  • Built strong relationships with returning client partners for multi-phase initiatives or course maintenance projects 

Technical Skills:

representative talent profile

SUBJECT MATTER EXPERT (SME)

Position(s): Industry-specific specialist
Years of Instructional Experience: 5+
Number of Completed Projects: 5+

Key Skills: Content Curation, Specialized Content Development, Industry-Specific Expertise, Domain Expertise (e.g., Leadership, Onboarding, Compliance), Content Review

Media Skills: Recommendation and review of technical diagrams or industry-specific images

Strengths: Specialized Content Knowledge, Content-Gathering, Simplifying and Organizing Complex Material, Brainstorming, Collaboration, Documentation of Source Content, Decision-Making, Technical Content Review

Career Highlights:

  • Helped create, gather, and organize over 50 hours of content for projects with specific industry or learning needs and contextual nuances
  • Facilitated the decision-making process and collaboration between internal and external teams to consolidate feedback into actionable next steps 

Technical Skills:

representative talent profile

LEARNING STRATEGIST

Position(s): Lead strategist or performance consultant
Years of Instructional Experience: 7+
Number of Completed Projects: 20+

Key Skills: Needs Analysis, Learning Theory, Learner Experience Design, Learning Analytics and Measurement, Performance Mapping, Behavioral and Performance Analysis, Content Curation, Curriculum Analysis, Change Management

Media Skills: Curriculum maps, learner experience journeys, and conceptual program wireframes

Strengths: Big-Picture Thinking, Critical Thinking and Analysis, Problem-Solving, Creativity, Stakeholder Communication, Research, Design, Collaboration, Facilitation

Career Highlights:

  • Conducted a comprehensive learning needs analysis for customer services representatives that included both product knowledge and interpersonal skills development 
  • Prioritized alignment of business and learner needs, such as high-impact accessible design solutions within budgets or agile timelines, for award-winning projects
  • Designed strategies for measuring performance and results over time to inform continued client success 

Technical Skills:

representative talent profile

Instructional Designers

Position(s): Lead or supporting designer
Years of Instructional Experience: 3+
Number of Completed Projects: 15+

Key Skills: Instructional Design, Adult Learning Theories, eLearning Development, Learner Experience Design, Curriculum Development, Course Authoring, Writing, Learning Assessment

Media Skills: Simple graphic design using stock imagery, audio production

Strengths: Adaptability, Problem-Solving, Creativity, Communication, Collaboration, Technical Proficiency, Attention to Detail

Career Highlights:

  • Led the design and development of an onboarding program for new manufacturing employees
  • Scripted technical instructional content for high-tech, product knowledge training
  • Developed hybrid materials for both instructor-led training (ILT) and microlearning tutorials

Technical Skills: