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Learner Experience Evolution

For learning leaders driving change in onboarding, leadership development, sales enablement, compliance, and skills development 

Welcome to Season 1 of Learner Experience Evolution. This podcast, hosted by AllenComm, focuses on change in organizational learning and development. We will discuss changing needs, roles, and technologies across a wide array of topics.  

For the learning leader, this podcast will give you expert insight into today’s challenges and tomorrow’s possibilities. Our guests will feature learning leaders from leading companies, industry analysts, in-house experts, and our extended network of advisory partners and independent experts. 

Episode 5: Good Training Builds Brand Credibility

Interview with John Nelson (20 min.) November 2024

The USA Clay Target League is a non-profit with a rich history. As the leading independent provider of clay target shooting sports to secondary and postsecondary schools, the League has had a transformative impact on youth sports and education.

Listen as Ron Zamir, CEO of AllenComm, and John Nelson, President of the USA Clay Target League, discuss this impact, as well as the organization’s journey. They dive deeper into innovative training methods used to engage students and coaches, as well as the unique challenges faced in the industry and the importance of safety. Their insights into overcoming resistance to change and embracing the League’s mission with the broader community in mind are inspirational for L&D professionals looking to make a difference in their own learning initiatives.

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Episode 4: Successfully Navigating Change

Interview with Becky Muller (20 min.) November 2024

Listen to the interview between Dr. Kate Worlton-Pulham, Director of Strategic Solutions at AllenComm, and Becky Muller, General Manager of Learning Experience for Delta Reservations. They discuss Delta’s innovative approach to training and change management, particularly in the wake of the COVID-19 pandemic. They also share fresh insights into what it means to create training that empowers learners, harnesses creativity, promotes adaptability, and measures performance to inspire lifelong learning and growth.

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Episode 3: From Research to Practice

Interview with Will Thalheimer (20 min.) October 2024

It’s no secret that the L&D landscape is always evolving. But change brings challenges, as well as opportunities. In the third episode of our podcast, Ron Zamir, CEO of AllenComm, interviews Will Thalheimer, an expert in L&D and author of “The CEO’s Guide to Training, eLearning & Work.” They discuss how leaders can plan for and adapt to change, measure performance, and overcome the pitfalls of over-training while preparing the next generation of L&D professionals to successfully enter the field. 

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Episode 2: Making the Case for Change in L&D

Interview with Shana Storey (20 min.) September 2024

Effective leaders use change as a catalyst to drive sustainable results. In this next episode of the Learner Experience Evolution podcast, Michael Noble interviews Shana Storey, Learning and HR Leader for Progyny. They dive deeper into what it means to embrace the discomfort of change, build empathy, model a passion for innovation, and sow the seeds of growth that prepare an organization for the future—even if it means negotiating the way processes are handled today.

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Episode 1: Intro To The Learner Experience Evolution

Interview with Ron Zamir (20 min.) July 2024

In this inaugural episode, Michael Noble, VP of Marketing at AllenComm interviews Ron Zamir CEO about the rationale and aspirations for a new podcast series for organizational learning leaders. They discuss the nature of change in organizational learning, and Ron touches on his experiences as a learning expert in the Israel Defense Forces and as a consultant in South Africa. He also shares practical advice for managing change in your own organization.

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representative talent profile

instructional writer

Position(s): Lead or supporting writer
Years of Instructional Experience: 2+
Number of Completed Projects: 15+

Key Skills: Instructional Writing, Technical Writing, Instructional Design, Content Curation, eLearning Development, Curriculum Development, Course Authoring, Storytelling, Learning Assessment, Editing, Proofreading, AI Prompt Engineering

Media Skills: Use of stock media libraries

Strengths: Problem-Solving, Clear and Concise Writing, Tone and Style, Formatting, Consistency, Creativity, Communication, Active Listening, Research, Brainstorming, Collaboration, Attention to Detail, Adaptability

Career Highlights:

  • Scripted over 100 hours of learning content and supporting materials for different modalities for both US and global audiences  
  • Adapted writing style and reading grade level to suit design specifications and learner needs in several different industries (finance, healthcare, manufacturing, etc.) 
  • Used generative AI to supplement source content and to accelerate the writing process (without plagiarism) 

Technical Skills:

representative talent profile

learning experience designer

Position(s): Learning Experience (LX) Designer or Strategist
Years of Instructional Experience: 7+
Number of Completed Projects: 30+

Key Skills: Learner Experience Design (LXD),  Instructional Design, Learning Assessment,  Hybrid Learning, Learning in the Flow of Work, Project-Based Learning Methodologies, Cohort and Social Learning, Learner Experience Platforms

Media Skills: LX journey maps and representations of other interconnected or integrated learning strategies 

Strengths: Systems Thinking, Stakeholder Communication, Instructional Design Strategy, Learning Theory, Training Effectiveness

Career Highlights:

  • Designed personalized learner experience (LX) journeys for an organization of 30k (with 5 tiered tracks) 
  • Curated existing LXs that could be leveraged in new learning journeys for other roles, with measurement at key milestones to evaluate progress and success 
  • Wrote up the specifications for branching scenarios, question libraries, options for audio/visual media, and more, connecting each learner experience to a personalized journey 

Technical Skills:

representative talent profile

instructional media specialist

Position(s): Lead or supporting graphic designer, lead motion video artist
Years of Instructional Experience: 6+
Number of Completed Projects: 40+

Key Skills: Visual Design, Illustration, UX/UI Design, Storyboarding, Animation, Audio Engineering

Media Skills: Engaging illustrations, 3D models, character design, storyboarding, live-action and motion graphic video creation, audio recording and editing, client branding, and more to enhance media and create engaging touchpoints that resonate with learners 

Strengths: Brainstorming, Collaboration, Visual Communication,  Color Theory, Typography, Layout and Composition

Career Highlights:

  • Completed projects with extreme attention to fonts, colors, spacing, and more that ensured integrity with client branding requirements 
  • Designed and integrated media based on project-specific content that reflected the learner audience, established realistic learning environments, allowed for hands-on practice in virtual environments, and promoted diversity and engaging storytelling
  • Created quick-reference illustrations learners could access on the job to help them make fast, effective decisions   

Technical Skills:

representative talent profile

lms admin

Position(s): Admin or sub-admin for Learning Management System (LMS)
Years of Instructional Experience: 5+
Number of Completed Projects: 15+

Key Skills: LMS Configuration, User Management, Course Management, System Maintenance, Reporting, Data Analysis, System Integrations

Media Skills: Network and tech-stack diagrams to communicate system architecture and integration 

Strengths: Troubleshooting and Analysis, Learning Analytics, User Administration, Technical Proficiency, Documentation, Adaptability

Career Highlights:

  • Managed a curriculum of more than 1,450 course offerings in the LMS for more than 10,000 learners 
  • Uploaded, tested, and ensured the readiness of new and relaunched programs 
  • Created and maintained reporting workflows to meet stakeholder needs 
  • Provided on-demand support to the learning team to answer questions and promptly address concerns 

Technical Skills:

representative talent profile

learning project manager

Position(s): Learning project manager, project lead, or coordinator
Years of Instructional Experience: 5+
Number of Completed Projects: 35+

Key Skills: eLearning Development, Resource Coordination, Project Management (PMP Certified), Agile and Waterfall PM Methodologies, Budgeting and Forecasting, Scheduling, Quality Assurance

Media Skills: Visual reporting of project plans via Gantt charts and other standard formats

Strengths: Problem-Solving, Communication, Active Listening, Collaboration, Decision-Making, Attention to Detail, Adaptability, Time Management, Risk Management, Budget Management, Team Coordination and Delegation

Career Highlights:

  • Managed concurrent award-winning projects without missing deadlines or wasting resources 
  • Completed several projects earlier than the expected timeline and under the anticipated budget 
  • Built strong relationships with returning client partners for multi-phase initiatives or course maintenance projects 

Technical Skills:

representative talent profile

SUBJECT MATTER EXPERT (SME)

Position(s): Industry-specific specialist
Years of Instructional Experience: 5+
Number of Completed Projects: 5+

Key Skills: Content Curation, Specialized Content Development, Industry-Specific Expertise, Domain Expertise (e.g., Leadership, Onboarding, Compliance), Content Review

Media Skills: Recommendation and review of technical diagrams or industry-specific images

Strengths: Specialized Content Knowledge, Content-Gathering, Simplifying and Organizing Complex Material, Brainstorming, Collaboration, Documentation of Source Content, Decision-Making, Technical Content Review

Career Highlights:

  • Helped create, gather, and organize over 50 hours of content for projects with specific industry or learning needs and contextual nuances
  • Facilitated the decision-making process and collaboration between internal and external teams to consolidate feedback into actionable next steps 

Technical Skills:

representative talent profile

LEARNING STRATEGIST

Position(s): Lead strategist or performance consultant
Years of Instructional Experience: 7+
Number of Completed Projects: 20+

Key Skills: Needs Analysis, Learning Theory, Learner Experience Design, Learning Analytics and Measurement, Performance Mapping, Behavioral and Performance Analysis, Content Curation, Curriculum Analysis, Change Management

Media Skills: Curriculum maps, learner experience journeys, and conceptual program wireframes

Strengths: Big-Picture Thinking, Critical Thinking and Analysis, Problem-Solving, Creativity, Stakeholder Communication, Research, Design, Collaboration, Facilitation

Career Highlights:

  • Conducted a comprehensive learning needs analysis for customer services representatives that included both product knowledge and interpersonal skills development 
  • Prioritized alignment of business and learner needs, such as high-impact accessible design solutions within budgets or agile timelines, for award-winning projects
  • Designed strategies for measuring performance and results over time to inform continued client success 

Technical Skills:

representative talent profile

Instructional Designers

Position(s): Lead or supporting designer
Years of Instructional Experience: 3+
Number of Completed Projects: 15+

Key Skills: Instructional Design, Adult Learning Theories, eLearning Development, Learner Experience Design, Curriculum Development, Course Authoring, Writing, Learning Assessment

Media Skills: Simple graphic design using stock imagery, audio production

Strengths: Adaptability, Problem-Solving, Creativity, Communication, Collaboration, Technical Proficiency, Attention to Detail

Career Highlights:

  • Led the design and development of an onboarding program for new manufacturing employees
  • Scripted technical instructional content for high-tech, product knowledge training
  • Developed hybrid materials for both instructor-led training (ILT) and microlearning tutorials

Technical Skills: