Case Study
Freddie Mac Supports Underserved Communities with a Mobile-First Learning Ecosystem
Freddie Mac won two Brandon Hall HCM Excellence awards for their financial education curriculum. One of these is a “Technology Excellence Award,” recognizing the innovative learner experience (LX) that allows for multiple learning paths in a mobile-first design that also functions as an app for personal financial decision-making. Because of the external audience, Freddie Mac didn’t have the advantage of a fully controllable tech ecosystem—they had to create a more open ecosystem.
Service Offerings for the Learning Tech Ecosystem
To create engaging, blended, and high-impact LX journeys, you need a well-integrated tech environment that will minimize manual administration and optimize scale. AllenComm offers a wide range of services to help you achieve the requirements of your most critical and most complex needs. We excel in bridging the gaps that remain despite significant investment in LMS, LXP, LCMS, HRIS, and other platforms. Because the solutions that we develop are highly unique to the organizations for which they are developed, the following categories do not completely cover the full range of what’s possible. We recommend a preliminary consult to learn more.
LX Integration
Integrate your learning tools and platforms to create a seamless learner experience—one that does not require multiple logins, one that is informed and guided by a learner’s individual data, and one that learners perceive as friendly and achievable.
Tech Integrations
- System integrations ensure harmony across multiple platforms, tools, and apps.
- Data lakes and data warehouses can facilitate storing, managing, and analyzing data from different sources.
- Single sign-on (SSO) and other integration tools streamline both access and data flow.
LX Innovations
- Personalize to learner needs with diagnostics, unique learning paths, and tools for on-the-job application.
- Promote engagement, motivation, and collaboration with gamification, leaderboards, achievements, social learning, project-based learning, and more.
- Enable greater scale in content creation and delivery using emerging tech (including AI).
Functionality of the Learning Tech Ecosystem
Leverage your existing technology in new ways or augment that technology to support new outcomes for learners and the organization. AllenComm offers tech services that will help you to increase the overall functionality of your learning ecosystem—often without the need to replace legacy platforms.
More Learning Functionality
- Add custom web services or add-ons to your ecosystem for additional or custom learning features not possible with your legacy infrastructure.
- Utilize APIs (application programming interfaces) to give learners point-of-need access to their learning data, progress, and learning journey.
- Connect the learning ecosystem with other organizational or customer systems to enable features that bring together learning and doing (for integrated employee and customer experiences).
Improved Communication
- Enroll and onboard learners for better engagement and understanding of their learning journey and available options.
- Notify and remind learners about upcoming courses, deadlines, and learning milestones based on learner preference for email, SMS, or in-app messaging.
- Facilitate collaboration with automated communications to guide learners in cohort-based activities, request peer feedback, cue up work for manager review, etc.
Learning Operations
As the learning tech environment becomes more complex, the need for streamlined learning operations and administration has increased substantially. Learning operations includes all of the administration, technology, and logistics necessary to support the L&D function. AllenComm offers a variety of learning tech services that can increase your operational efficiency.
Scale Administration
- Aggregate data from multiple sources for a more comprehensive picture of training effectiveness.
- Create dashboards that align to the specific metrics and learning analytics most important to your organization.
- Manage and allocate learning resources (like classrooms, equipment, and materials).
Scale the L&D Function
- Upskill in-house admins and ops personnel on expanded ecosystem functionality, reporting, etc.
- Troubleshoot and resolve challenges with maintenance and support services.
- Extend your L&D capabilities by outsourcing specialized learning tech expertise (in an MLS or managed learning services model).
