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Learning Solutions for the Healthcare and Medical Industries

With new medical breakthroughs and technologies continually reshaping the healthcare landscape, the industry is always evolving. Organizations in every facet of healthcare are faced with the challenge of staying current on the latest research, innovations, and regulatory requirements. The exponential growth in demand for healthcare professionals, such as nurses, is driving the need for effective training programs to fill employee and skill gaps as quickly and efficiently as possible.  

AllenComm’s deep experience working with hospitals, clinics, medical technology and device companies, pharmaceutical companies, retail pharmacies, professional associations, mental health providers, and more. Our solutions in this space include high-stakes technical training for surgeons, nurses, and technicians. We have also created custom leadership and onboarding programs to address the expanding need for talent in this field. We have developed learning solutions on the drug development process, on pharmacovigilance, and on demonstrating empathy in doctor patient communications.  

What Experience Has Taught Us

  • We can leverage the full range of new learning tech to simulate complex environments for safe practice, including AR/VR, video, hybrid solutions, etc.  
  • We understand the critical nature of the content and have processes to efficiently collaborate with your busy subject-matter experts and ensure the technical accuracy of the content.  
  • Often, our healthcare clients are looking to solve complex organizational challenges that cannot be met with a simple eLearning tutorial. We design solutions that are targeted to your specific challenges and desired outcomes. 

Featured Work

We have worked with several clients in the healthcare and medical industries, helping them to achieve lasting performance improvement. Here are a few examples of our work, but we have a broad portfolio of clients in the healthcare industry.

Custom Learning Solutions for the Healthcare Industry

Successful medical/healthcare training must flex to accommodate medical professionals’ schedules and practices while the content must engage participants. We have developed strategies to ensure training for medical/healthcare professionals meets these requirements. 

Learning Needs for Healthcare and Medical

Due to the strict regulations in the healthcare and medical industries, common training needs include compliance training to ensure employees are kept up to date on the latest safety and health regulations. Other training courses include leadership and upskilling to help healthcare professionals grow their careers.

Organizational Needs

  • Talent shortages in healthcare workers, particularly in particular specialties 
  • Addressing rising costs in terms of care, drug prices, and administration  
  • Increasing regulation and reform in areas of data privacy, insurance, uninsured access to care, etc. 
  • Disruption due to emerging technology and changing roles for healthcare professionals 

Learning Needs

  • Onboarding and upskilling programs that accelerate learner readiness for new roles 
  • Training on new processes and protocols that changes established practices to improve outcomes while decreasing costs 
  • Compliance training that goes beyond the minimal requirement to shape culture and patient care 
  • Ongoing and continuing education that helps busy learners stay current with change 

Learning Solutions for Healthcare

The technical and scientific nature of healthcare, and the life and death issues it often entails, put special demands on employee training programs. When training is required, it must scale to allow time for participants to build their skills without disrupting their vital work. As new studies cause the medical field to grow and change, medical professionals must keep up with the latest procedures in order to comply with best practices. We can implement strategies to ensure training materials are updated regularly. We design training to be engaging and effective without being overwhelming.

Learning Solutions

  • Realistic trouble-shooting scenarios for realistic practice in a safe environment 
  • Instructional video to teach interpersonal skills and establish the context and criticality of these interactions 
  • Adaptive assessments that identify where busy professional need to focus their learning 
  • Achievement portfolios that combine goal setting with project-based or on-the-job apprenticeship 

Learner Outcomes

  • Reduce diagnostic errors and associated costs on the job 
  • Increase learner confidence by 20% or greater 
  • Decrease the overall seat-time of formal instruction while increasing the efficacy of the learning 
  • Retain talent and meet growing demand for leaders in specialized fields 

Training to Promote Employee Mental Health

Personalized learning experiences that afford opportunities for interpersonal communication—collaboration, coaching, and mentorship—can help healthcare professionals cope with on-the-job stresses. This article explores how to tailor learning experiences to provide vital mental health support.

Read the Article
“We worked with Allen for 2+ years building a portal for a business-critical department at Pfizer. We could not be happier with the results. The project management team easily understood and followed our content driven direction. Our content is constantly changing at a rapid pace and the team not only kept up, was a step ahead. They met every deadline and stayed consistently in contact regardless of their location in Utah. They visited Pfizer a few times and our team met there a few times. Overall, it was a very positive experience and we would absolutely use them again.”
Pfizer

representative talent profile

instructional writer

Position(s): Lead or supporting writer
Years of Instructional Experience: 2+
Number of Completed Projects: 15+

Key Skills: Instructional Writing, Technical Writing, Instructional Design, Content Curation, eLearning Development, Curriculum Development, Course Authoring, Storytelling, Learning Assessment, Editing, Proofreading, AI Prompt Engineering

Media Skills: Use of stock media libraries

Strengths: Problem-Solving, Clear and Concise Writing, Tone and Style, Formatting, Consistency, Creativity, Communication, Active Listening, Research, Brainstorming, Collaboration, Attention to Detail, Adaptability

Career Highlights:

  • Scripted over 100 hours of learning content and supporting materials for different modalities for both US and global audiences  
  • Adapted writing style and reading grade level to suit design specifications and learner needs in several different industries (finance, healthcare, manufacturing, etc.) 
  • Used generative AI to supplement source content and to accelerate the writing process (without plagiarism) 

Technical Skills:

representative talent profile

learning experience designer

Position(s): Learning Experience (LX) Designer or Strategist
Years of Instructional Experience: 7+
Number of Completed Projects: 30+

Key Skills: Learner Experience Design (LXD),  Instructional Design, Learning Assessment,  Hybrid Learning, Learning in the Flow of Work, Project-Based Learning Methodologies, Cohort and Social Learning, Learner Experience Platforms

Media Skills: LX journey maps and representations of other interconnected or integrated learning strategies 

Strengths: Systems Thinking, Stakeholder Communication, Instructional Design Strategy, Learning Theory, Training Effectiveness

Career Highlights:

  • Designed personalized learner experience (LX) journeys for an organization of 30k (with 5 tiered tracks) 
  • Curated existing LXs that could be leveraged in new learning journeys for other roles, with measurement at key milestones to evaluate progress and success 
  • Wrote up the specifications for branching scenarios, question libraries, options for audio/visual media, and more, connecting each learner experience to a personalized journey 

Technical Skills:

representative talent profile

instructional media specialist

Position(s): Lead or supporting graphic designer, lead motion video artist
Years of Instructional Experience: 6+
Number of Completed Projects: 40+

Key Skills: Visual Design, Illustration, UX/UI Design, Storyboarding, Animation, Audio Engineering

Media Skills: Engaging illustrations, 3D models, character design, storyboarding, live-action and motion graphic video creation, audio recording and editing, client branding, and more to enhance media and create engaging touchpoints that resonate with learners 

Strengths: Brainstorming, Collaboration, Visual Communication,  Color Theory, Typography, Layout and Composition

Career Highlights:

  • Completed projects with extreme attention to fonts, colors, spacing, and more that ensured integrity with client branding requirements 
  • Designed and integrated media based on project-specific content that reflected the learner audience, established realistic learning environments, allowed for hands-on practice in virtual environments, and promoted diversity and engaging storytelling
  • Created quick-reference illustrations learners could access on the job to help them make fast, effective decisions   

Technical Skills:

representative talent profile

lms admin

Position(s): Admin or sub-admin for Learning Management System (LMS)
Years of Instructional Experience: 5+
Number of Completed Projects: 15+

Key Skills: LMS Configuration, User Management, Course Management, System Maintenance, Reporting, Data Analysis, System Integrations

Media Skills: Network and tech-stack diagrams to communicate system architecture and integration 

Strengths: Troubleshooting and Analysis, Learning Analytics, User Administration, Technical Proficiency, Documentation, Adaptability

Career Highlights:

  • Managed a curriculum of more than 1,450 course offerings in the LMS for more than 10,000 learners 
  • Uploaded, tested, and ensured the readiness of new and relaunched programs 
  • Created and maintained reporting workflows to meet stakeholder needs 
  • Provided on-demand support to the learning team to answer questions and promptly address concerns 

Technical Skills:

representative talent profile

learning project manager

Position(s): Learning project manager, project lead, or coordinator
Years of Instructional Experience: 5+
Number of Completed Projects: 35+

Key Skills: eLearning Development, Resource Coordination, Project Management (PMP Certified), Agile and Waterfall PM Methodologies, Budgeting and Forecasting, Scheduling, Quality Assurance

Media Skills: Visual reporting of project plans via Gantt charts and other standard formats

Strengths: Problem-Solving, Communication, Active Listening, Collaboration, Decision-Making, Attention to Detail, Adaptability, Time Management, Risk Management, Budget Management, Team Coordination and Delegation

Career Highlights:

  • Managed concurrent award-winning projects without missing deadlines or wasting resources 
  • Completed several projects earlier than the expected timeline and under the anticipated budget 
  • Built strong relationships with returning client partners for multi-phase initiatives or course maintenance projects 

Technical Skills:

representative talent profile

SUBJECT MATTER EXPERT (SME)

Position(s): Industry-specific specialist
Years of Instructional Experience: 5+
Number of Completed Projects: 5+

Key Skills: Content Curation, Specialized Content Development, Industry-Specific Expertise, Domain Expertise (e.g., Leadership, Onboarding, Compliance), Content Review

Media Skills: Recommendation and review of technical diagrams or industry-specific images

Strengths: Specialized Content Knowledge, Content-Gathering, Simplifying and Organizing Complex Material, Brainstorming, Collaboration, Documentation of Source Content, Decision-Making, Technical Content Review

Career Highlights:

  • Helped create, gather, and organize over 50 hours of content for projects with specific industry or learning needs and contextual nuances
  • Facilitated the decision-making process and collaboration between internal and external teams to consolidate feedback into actionable next steps 

Technical Skills:

representative talent profile

LEARNING STRATEGIST

Position(s): Lead strategist or performance consultant
Years of Instructional Experience: 7+
Number of Completed Projects: 20+

Key Skills: Needs Analysis, Learning Theory, Learner Experience Design, Learning Analytics and Measurement, Performance Mapping, Behavioral and Performance Analysis, Content Curation, Curriculum Analysis, Change Management

Media Skills: Curriculum maps, learner experience journeys, and conceptual program wireframes

Strengths: Big-Picture Thinking, Critical Thinking and Analysis, Problem-Solving, Creativity, Stakeholder Communication, Research, Design, Collaboration, Facilitation

Career Highlights:

  • Conducted a comprehensive learning needs analysis for customer services representatives that included both product knowledge and interpersonal skills development 
  • Prioritized alignment of business and learner needs, such as high-impact accessible design solutions within budgets or agile timelines, for award-winning projects
  • Designed strategies for measuring performance and results over time to inform continued client success 

Technical Skills:

representative talent profile

Instructional Designers

Position(s): Lead or supporting designer
Years of Instructional Experience: 3+
Number of Completed Projects: 15+

Key Skills: Instructional Design, Adult Learning Theories, eLearning Development, Learner Experience Design, Curriculum Development, Course Authoring, Writing, Learning Assessment

Media Skills: Simple graphic design using stock imagery, audio production

Strengths: Adaptability, Problem-Solving, Creativity, Communication, Collaboration, Technical Proficiency, Attention to Detail

Career Highlights:

  • Led the design and development of an onboarding program for new manufacturing employees
  • Scripted technical instructional content for high-tech, product knowledge training
  • Developed hybrid materials for both instructor-led training (ILT) and microlearning tutorials

Technical Skills: